Refund & Cancellation Policy

Scaling Media provides specialized high-performance digital services including performance marketing management, consultations, ad creative production, media strategy formulation, and retainer-based optimization. Due to the resource-intensive nature of these campaigns:

Refund Policy

• All retainer and onboarding payments are non-refundable once campaign setups or operations have actively commenced.
• No refunds will be granted for services already fully delivered, partially delivered, or currently in progress.
• Strategy analysis sessions, commercial creative auditing, strategic consultations, and custom creative work are strictly non-cancellable and non-refundable once booked or initiated.

Retainer Cancellations

• Clients may request cancellation of active ongoing performance retainers by providing a written notice at least 15 days in advance of the next scheduled billing cycle.
• Any work, production time, or management services completed up to the official cancellation threshold will remain fully payable.
• Scaling Media reserves the right to terminate campaign operations immediately if a client violates core terms, engages in unethical behaviors, or operates in breach of advertising laws.

Last updated: 2026 • © Scaling Media. All rights reserved.